McCarthy Holdings Inc.

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

Title: Some users may not receive results when searching on SharePoint Online sites User impact: Users may not receive results when searching on SharePoint Online sites. More info: Users may see a blank screen when searching on affected SharePoint Online sites. Current status: Our testing with a subset of affected users indicates the issue is no longer occurring. We're continuing our testing while reviewing service health telemetry to determine if this feature scenario has recovered while we continue to progress our root cause investigation. Scope of impact: Some users may not receive results and may see a blank screen when searching on SharePoint Online sites. This section may be updated as the investigation progresses. Next update by: Friday, August 28, 2026, at 2:30 AM UTC

Core Cloud Services - Zscaler Cloud Connector Portal: Zscaler has detected an issue with the Zscaler Client Connector Portal on its zscalertwo.net Cloud. Customers may experience intermittent issues accessing the Zscaler Client Connector Portal.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Thu, 27 Aug 2026 18:05:01 UTCWe have identified the cause of the issue and are currently implementing preventive actions to avoid recurrence. The issue has been resolved, and mitigation work is in progress to reduce the likelihood of similar impact in the future.Update - Thu, 27 Aug 2026 14:32:00 UTCZscaler has confirmed resolution of the issue impacting access to the Zscaler Client Connector Portal. Affected customers have verified restoration of service. Our engineering continues to closely monitor the environment to ensure no further impact.Update - Thu, 27 Aug 2026 15:36:59 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Thu, 27 Aug 2026 18:05:01 UTCWe have identified the cause of the issue and are currently implementing preventive actions to avoid recurrence. The issue has been resolved, and mitigation work is in progress to reduce the likelihood of similar impact in the future.